Refund & Returns Policy
At 94 Vintage Sneakers, our mission is to bring you authentic, high-quality vintage clothing and exceptional customer service every step of the way. We want you to feel confident and satisfied with every purchase. If for any reason your order does not meet expectations, our return and refund process is designed to be simple, transparent, and stress-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, item(s) must meet the following conditions:
- Unworn, unused, and in original condition
- Returned with original packaging, tags, and accessories (if applicable)
- Proof of purchase is required
Items returned after 30 days will not be accepted. If an incorrect order was placed by the customer, return shipping costs will be the customer’s responsibility.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label may be provided for eligible returns that meet our return criteria. If the return is due to customer error or change of mind, the return shipping cost may be deducted from the refund amount.
To return an item:
- Repack the item securely in its original packaging
- Attach the return shipping label to the outside of the package
- Drop off the package at the designated shipping carrier
If you are unable to locate your return label, please contact our support team for assistance.
Restocking Fee
There is no restocking fee for approved returns that meet our return eligibility criteria.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please follow the steps below:
- Take clear photos of the item and packaging
- Contact our customer service within 7 days of delivery
- Email the photos along with your order number to [email protected]
Claims submitted after 7 days or without photo evidence may not qualify for a refund or replacement.
Refund Processing
Once your return is received and inspected, refunds are processed within 7 business days. Refunds are issued to the original payment method used at checkout. Processing time may vary depending on your payment provider.
Shipping Information
- Order Processing Time: 0–2 business days
- Transit Time: 3–5 business days
- Estimated Delivery Time: 3–7 business days
- Order Cut-Off Time: 05:00 PM
- Shipping Method: Free Shipping
- Shipping Region: United States only
Contact Information
If you have questions about returns, refunds, or shipping, please contact us:
Business Name: 94 Vintage Sneakers
Business Type: Vintage Clothing Retailer tel:(817)%479-3867
Website: https://94vintage.com
Phone: +1 (817) 479-3867
Email: [email protected]
Address: 5250 N Tarrant Pkwy, Suite 134, Fort Worth, TX 76137, USA
Business Days: Monday to Sunday
Business Hours:
Monday to Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM